Excess Return

Excess Return

Up to £250 of your motor insurance excess returned to you when you call Hyundai First.

Excess Return also covers additional excess charges imposed by some insurers, for using an Authorised Hyundai Repairer (typically £200).

How to claim

Our claim lines are open 24 hours a day. It's really important that you call Hyundai First, before your motor insurer, on 0330 100 3124, or we won't be able to guarantee your vehicle can be repaired at a Hyundai approved repairer using Hyundai genuine parts, or reimburse your excess charges. 


Terms and Conditions

  • The Free Excess Return Voucher is available to customers who purchase a new or approved used* Hyundai from a Hyundai dealer and who also apply for Free Driveaway Insurance or Get Me Home cover.
  • The voucher is valid for one year. Only one voucher can be issued per vehicle. The voucher can only be used once.
  • The voucher only applies when the claim is reported to, accepted and managed by Hyundai First and the accident repair is carried out at a Hyundai Approved Bodyshop.
  • To redeem the voucher you must call Hyundai First on 0330 100 3124 after a vehicle accident, whoever you are insured by. If you call any other Hyundai number or your insurer without our instruction the voucher will be void.
  • Where we accept and complete the vehicle repair, we will pay up to £250 cash back towards any policy excess paid by you. You will be required to pay the repairer your applicable Motor Insurance Policy Excess. The repair cost must be settled by your insurer. Once the repair is completed and your insurer has settled the claim we will refund you £250 or the value of your excess whichever is the lower. You will need to provide proof that you have paid your excess in order to claim under the voucher. The voucher is not valid if your vehicle is deemed a total loss.
  • Nothing in this offer obliges us to accept any vehicle for repair.
  • Where we manage the vehicle repair, we will do so in conjunction with your motor insurer if the accident was your fault, or the other driver’s insurer if they were at-fault and if they have accepted liability.
  • Accident recovery is provided for unroadworthy vehicles when you call Hyundai First on the dedicated number and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.
  • A courtesy car is provided subject to availability when you call Hyundai First and your car is repaired by a Hyundai approved repairer. It is not available if you are claiming on Hyundai Free Driveaway Insurance or Get Me Home Cover.
  • The voucher is not valid for standalone glass claims.
  • This offer may be withdrawn at any time.

The Hyundai Excess Return Voucher and the call Hyundai First service are provided by Verex Assistance UK Ltd registered in England and Wales Company No.05687158, Batchworth House, Church Street, Rickmansworth, Herts WD3 1JE which is regulated by the Claims Management Regulator in respect of regulated claims management activities.

* Available on approved used vehicles from 15th October 2018