1.1 Hyundai Motor UK Limited (“Hyundai”) takes the privacy of your information very seriously We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

1.2 Throughout this document we refer to Data Protection Legislation which means the Data Protection Act 2018 which incorporates the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the General Data Protection Regulation which is the governing legislation that regulates data protection across the EEA. This includes any replacement legislation coming into effect from time to time.

1.3 Throughout the policy, the words 'we' and ‘us’ refers to Hyundai Motor UK Ltd, unless otherwise indicated.

2.1 We only collect information that we know we will genuinely use and in accordance with the Data Protection Legislation.  The type of information that we will collect voluntarily from you, as well as from authorised Hyundai dealers and repairers and other third parties includes:

• Name
• Telephone number(s)
• Email address
• Survey responses 
• IP address
• Address
• Vehicle details
• Car Insurance details
• Car Finance details 
• Driving licence for test drives 
• Passports for where we offer travel abroad for any purpose

2.2 We will also access the DVLA database of drivers to confirm the registered keeper of drivers In the event that a Hyundai vehicle is subject to a recall.

2.3 To keep the data we hold as accurate as possible in line with regulations, we may use third party sources of information to correct the information held on our databases, such as when you move house or when your Postcode changes. The sources we employ include Mortascreen, The Bereavement Register (TBR), GAS Goneaway, National Change of Address (NCOA Track), Mailing Preference Service (MPS) and Mosaic for profiling.

2.4 We may, in further dealings with you, extend this information to include your address, purchases, services used, and subscriptions, records of conversations and agreements and payment transactions.

2.5. You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a prospect or customer in an efficient and effective manner.

2.6. The legal basis for processing your data is based on your specific consent, performance of a contract compliance with a legal obligation our legitimate interest that we will have stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.

• To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
• Make available our products and services to you;
• Process your orders;
• Take payment from you or give you a refund;
• Personalise your buying experience, for example, we may provide you with details of products that match a product, which you may have purchased or enquired about previously;
• For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities. For example, occasionally we may invite you to review a product or service you've bought or used from us. If we do, it's possible that we'll use independent research and feedback providers to act on our behalf;
• To power our security measures and services so you can safely access our website and mobile apps;
• Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
• Contact you about products and services from us;
• Provide you with online advertising and promotions; and
• Help answer your questions and solve any issues you have.
• Sales of product and services to customers
• Maintaining our records
• To send out service messages such as service and MOT reminders
• Legal or Enforcement of obligations 
• Call recording for training and evidential purposes

We may share your personal data with other organisations in the following circumstances:

• If the law or a public authority says we must share the personal data;
• If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
• From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.
• Data is also shared with our Network of authorised Hyundai dealers and repairers for the purposes of providing services and vehicles to our customers and prospects 
• Hyundai Capital UK Ltd who provide financial products to purchase  Hyundai vehicles
• Third party Insurance providers to provide insurance quotes for a Hyundai vehicle 
• Breakdown providers who provide services under contract to Hyundai 
• Third party run contact centres, 
• Debt collection agencies where a debt is owed and remains unpaid with us.
• Data will also be shared with our parent Company Hyundai Motors Europe In Germany as well their parent company Hyundai Motor Corporation in South Korea.
• Data is also shared with third parties such as market research, marketing agencies and lead generation companies and well as other third parties who provide us with personal data.

5.1. We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously consented to receive these marketing communications. When you register with us, we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time. 

5.2. If you wish to amend your marketing preferences, you can do so by visiting our preference centre on our website or alternatively by calling us on 0800 981 981. You can also unsubscribe from specific communications, for example, email or SMS

6.1. Right to Access Your Personal Information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If you would like to exercise this right, please contact us as set out below in section 10.

6.2. Right to Correction Your Personal Information

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise this right, please contact us as set out below.

6.3. Right to Stop or Limit Our Processing of Your Data

6.4. You have the right to object to us processing your personal information if we are not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us as set out below in section 10.

6.5. For more information about your privacy rights

6.6. The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here.

6.7. You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

7.1. We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the Data Protection Legislation, and never retain your information for longer than is necessary. Unless otherwise required by law.

7.2. For customers, your data will be stored for a period of 3 years after the end of any warranty period at which point if we not heard from you we will cease processing the data. For any lapsed customers we will process your data for 3 years after you no longer own the vehicle unless we have had heard from you during that time. For prospects if we do not hear from you for 3 years and 3 months after our initial contact with you we will cease processing your data. In all the scenarios above the data will be retained in a suppressed folder for a further period of 3 years after we cease processing, at which point it will be anonymised if we still have not heard from you. 

7.3. Where you are a newsletter subscriber only we will continue to process your data until you unsubscribe from our newsletter

When using our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

9.1. Data security is of great importance to HMUK and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.  

9.2. We take security measures to protect your information including:

• Limiting access to our buildings to those that we believe are entitled to be there (by use of passes, key card access and other related technologies);
• Implementing access controls to our information technology
• We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores. 
• Never asking you for your passwords;
• Advising you never to enter your account number or password into an email or after following a link from an email.

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email: dpo@hyundai.co.uk
By post: 728 London Road High Wycombe HP11 1HE

Thank you for taking the time to read our Privacy Policy.

This Policy was last updated on 4th November 2019