COVID-19
Frequently Asked Questions

Frequently Asked Questions

 

Throughout these unprecedented times we’ve taken all necessary measures to ensure we’re acting in the best interests of our country. Since lockdown, all our dealer showrooms and many of our service centres closed, with some remaining open to support key workers and emergency services in order to keep them on the road. From June 1 however, our showrooms and service centres in England will be able to reopen. Comprehensive measures have and will be undertaken by our dealer partners to ensure the safety of customers and staff at all times

 

We are here to help. In response to feedback from our customer service team, below are some of the questions being asked by our customers.

 

To view our business statement regarding COVID-19 please click here

 

Has my dealership reopened?

In line with government guidance, car showrooms can reopen from June 1 in England. A number of service centres have remained open throughout to facilitate key workers and emergency services and we are seeing an increased number of our service centre reopening across the UK. Please contact your local dealer before you plan to visit.

When will your showrooms reopen in Wales, Scotland and Northern Ireland?

We have no confirmed information regarding the opening of car showrooms in Scotland & Wales at this time but we will open showrooms again when it is deemed safe by the relevant administrations. Car showrooms in Northern Ireland look set to be able to reopen from June 8.

What measures have my dealership taken to protect me?

All measures taken will be in accordance with Public Health England and Government guidance ensuring that social distancing and increased sanitisation is practicable across all sites.

Actions taken include 2m social distancing markers, contactless payment, sanitiser stations, perspex screens, one way showroom traffic, vehicle sanitisation, contactless key drop off and collection.

Unaccompanied test drives may be available subject to insurance restrictions. For more information regarding your local showroom, please do contact them directly in advance.

I want to buy a car but I am not sure that I want to go to a dealership? What can I do?

We understand that some customers may not wish to venture to a showroom at this time.

For those people, it is possible to research, configure, get a price for trade-in or purchase a vehicle completely online and contactless with our online platform Click to Buy - clicktobuy.hyundai.co.uk.

Alternatively, you can contact your local dealer directly to discuss your requirements in more detail.

Can I get an unaccompanied test drive?

Many of our dealerships have confirmed that they can offer this subject to insurance restrictions but to be sure please contact your local dealership directly.

I am a key worker. Do I still get priority?

If you are a key worker, do make this clear to your dealership and they will do what they can to help you as quickly as possible.

I ordered my car before lockdown, when will it now be delivered?

Please contact your local dealership who will be able to give you an indication of delivery timing and the process for collection.

How do I contact Hyundai Customer Services?

In the event that you might wish to speak to a member of our Customer Care team, please be aware that the operating hours are still reduced to maximize the level of service. The core business hours at present are: Monday – Friday 0900 – 1700. The team can be contacted on the following number: 0800 981 981 or email them at customer.query@hyundai.co.uk

My MOT is due but I don’t want to take it to the service centre at this time?

The Government advised that if your MOT was due on the 30th March or after, they will extend the date by 6 months. This permits you to drive their vehicle 'legally' for a further 6 months. If your MOT was due prior to the 30th March, then you will need to make every effort to MOT the vehicle as soon as possible or alternatively register the vehicle as SORN for the time being.

Now that all service centres are able to open though, we would advise you to book in your vehicle for its MOT as soon as you able. With our new measures in place, it is possible to do this safely. For more information, please contact your local dealer directly.

Are you still offering a warranty extension?

We are extending the warranty expiration date by up to 4 months. Those vehicles that would have expired in March, April or May will now have a warranty expiration date of 30th June 2020.

Please note all other warranty Terms and Exclusions apply.

My car has been at the dealer since lockdown. When will I get it back?

Please contact your local dealership who will be able to give you an indication of delivery timing and the process for collection. If you cannot get through to your local Dealer our Customer Care team can be contacted on 0800 981 981 or customer.query@hyundai.co.uk

Will all other services be back up and running?

Your Hyundai Roadside Assistance and Hyundai First services remain in place as usual. We sincerely hope you are not given cause to need them at this time but please be assured that if you do require their services they are making every effort to keep everyone moving.

Our Customer Care team can be contacted on 0800 981 981 or customer.query@hyundai.co.uk Hyundai First can be contacted on 0330 100 3124.

My car has not been used and now won’t start?

If your car has broken down or been involved in an accident then you should call Hyundai Roadside Assistance on 0800 980 2733

My service is due but I am self-isolating, will a late service affect my warranty?

For vehicles under warranty an automatic extension of 2,000 miles will be applied; the time limit being open ended. This will continually be reviewed in line with future government guidance. Please note that all other terms and conditions of the warranty must be met.

I need to request a payment holiday from my car finance

Rest assured that we understand that these are financially challenging times for us all.

Hyundai Finance have in place a number of measures to assist customers in the repayment of their finance agreements should you be experiencing financial difficulty.

For any queries, worries or concerns, please visit www.hyundaifinance.co.uk/ coronavirus-help-and-support where you will find information about what help is available to you as well as contact details and opening times should you wish to speak to someone directly.

Our customers’ individual circumstances will be considered at all times.

I need to request a payment holiday from my service plan

Please call our Customer Services team on 0800 981 981 or email them at customer.query@hyundai.co.uk who will be able to discuss options with you.

My Hyundai Roadside Assistance is due for renewal but I’m not able to get into a dealership, what should I do?

Please call our Customer Services team on 0800 981 981 or email them at customer.query@hyundai.co.uk and they will look into this for you.

I have placed a deposit on my vehicle but my circumstances have now changed, can I get my deposit back?

If you haven’t received the vehicle and the vehicle hasn’t been registered, we would work with our dealer partners to ensure that you are not disadvantaged.