COVID-19 UPDATE

Frequently Asked Questions

 

Throughout these difficult times, we are committed to taking every precaution to protect the health and safety of our customers and staff at all times, but even more so during the coronavirus pandemic. The majority of our service centres are now open and most of our dealers are also available online to take enquiries.

 

We are here to help. Below you can find the answers to some of the most frequently asked questions.

Are dealerships open?

All of our dealers are now open. Most of them are also available online to take your enquiry. Visit our dealer locator to find the contact details of your nearest dealer.

Alternatively, you can speak to the Hyundai Customer Care team on 0800 981 981 or at customer.query@hyundai.co.uk (Monday – Friday 08:30 – 18:00; Sat 9:00 – 13:00)

Can I purchase a car online?

Yes!

It is possible to research, configure, get a price for trade-in or purchase a vehicle completely online and contactless with our online platform - Click to Buy.

Alternatively, if you’re outside of England, you can contact your local dealer directly to discuss your requirements in more detail. The Hyundai Customer Care team on 0800 981 981 or email at customer.query@hyundai.co.uk (Monday – Friday 08:30 – 18:00; Sat 9:00 – 13:00)

I am a key worker. Do I still get priority?

If you are a key worker, do make this clear to your dealership and they will do what they can to help you as quickly as possible.

How do I contact Hyundai Customer Services?

You can speak to the Hyundai Customer Care team on 0800 981 981 or at customer.query@hyundai.co.uk (Monday – Friday 08:30 – 18:00; Sat 9:00 – 13:00).

My car has not been used and now won’t start?

If your car has broken down or been involved in an accident then you should call Hyundai Roadside Assistance on 0800 980 2733.

My service is due but I am self-isolating, will a late service affect my warranty?

If your vehicle is due a service but you cannot get this completed and a warranty issue occurs, until 1st March there will be an open-ended time limit with a maximum mileage allowance of 1,500 miles.

Are my Roadside Assistance and Accident Aftercare still operational?

Your Hyundai Roadside Assistance and Hyundai First services remain in place. Hopefully you are not given cause to need them but please be assured that if you do require their services, they are making every effort to keep everyone moving.

Our Customer Care team can be contacted on 0800 981 981 or customer.query@hyundai.co.uk