Contact us

Frequently asked questions via emails & response

• • Who do I contact for information about my finance?

  For customer service enquiries please contact 0800 085 1954. If you would like to make a complaint you can call 0800 085 1826

  Find a dealer

• • I would like a new owners manual

  Please contact your local Hyundai dealership and they will be able to order one for you. They will also be able to advise you of the cost as well and how long they will take to arrive.

  Find a dealer

• • I’ve got a question regarding diesel emissions

  In September 2015 new engine environmental standards came into force called ‘Euro 6’. Every new Hyundai car delivered from our factories from this date meets these standards. To find out more about the new Euro 6 standards and emissions, please download the pdf document below. 

  Find out more

• • When will the latest model be available?

  You can opt in to 'Keep Me Updated', and we will let you know as soon as launch dates and vehicle specification is available. Alternatively, keep viewing the website or our Facebook page for more information.

• • Where can I get a workshop manual for my vehicle?

  We can provide the workshop manual and this is available online via the button below. This is for customer technical assistance and is also chargeable.

  Workshop manual

• • What if I have a new car complaint that can’t be resolved?

  

  The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding;

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling

  The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer. As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.

  The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.

  For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.

• • What if I have a servicing or repair complaint that can’t be resolved?

  

  Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

  The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer. 

  As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.                  

  The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.

  For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.