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Hyundai Service Promise
At Hyundai, we take pride in building cars with award-winning reliability. We also take pride in ensuring that when the time comes for some routine maintenance or repair work, you are treated to a prompt and professional service, following the values shown below:
On arrival, we will:
- Attend to you promptly
- Agree the work to be carried out and provide a fully inclusive quote
- Agree a time when your vehicle will be ready to pick up
During the day, we will:
- Ensure that only appropriately trained Hyundai technicians carry out work on your vehicle
- Check for any updates recommended by Hyundai and perform these free of charge
- Provide a professional recommendation if we identify any parts that require replacing, about whether they should be replaced immediately, or at which point in the future they should be re-checked
- Only ever replace additional parts with your permission
- Use genuine Hyundai parts, which all carry a two year, unlimited mileage warranty
- Call you to confirm when your car is ready
On collection, we will:
- Explain the invoice to you to ensure you understand the work that has been carried out
Following your visit, we will:
- Call as many customers as possible within three days of their visit, in order to monitor customer satisfaction and to continually improve the service we offer you
