Content
Frequently Asked Questions
Warranty and Servicing FAQs
- Why did you introduce the Five Year Warranty?
- Do you offer this because you think your cars are unreliable?
- Is the warranty manufacturer backed for the whole five years?
- Is it really unlimited mileage? Are there any restrictions?
- Are Perishable items included?
- Something has failed on my vehicle. Is it covered under warranty?
- Are special editions covered by the Five Year Warranty?
- Are there any models to which five year warranty does not apply?
- Is the warranty transferable between owners?
- I have just bought a used Hyundai that has warranty left on it. Do I receive the balance of this cover?
- Is the cost of the warranty being hidden with a quiet price increase?
- Will customers have to get their cars serviced at Hyundai Dealers?
- How much will a maintenance service cost?
- I have missed one of my services. What happens now?
- Can I order parts for my car through Hyundai Motor UK Ltd?
- I haven't received any information about my 1 year Roadside Assistance Programme.
- My car has broken down. What should I do?
General FAQS
- I've lost my owner's manual. Can you send me a new one?
- Can I order a workshop manual?
- I have changed to a personalised number plate. How do I register this with Hyundai?
- Where can I find further information on Motability?
- Where can I find out about job opportunities with Hyundai?
- Who can I contact regarding Hyundai's website or advertising campaigns?
Your warranty and servicing questions answered
- Why did you introduce the Five Year Warranty?
The five year, unlimited mileage warranty is a measure of our confidence in the quality and reliability of all our vehicles. It's there to ensure that once you've chosen a Hyundai, you can rely on a first class aftersales service and enjoy years of trouble free motoring.
Since 2002, it's become a symbol of pride; a sign of the painstaking attention to detail behind the creation of every Hyundai car.
- Do you offer this because you think your cars are unreliable?
On the contrary -- we are confident our cars are very reliable. Offering the Five Year Warranty shows we believe the vehicles will maintain an above average standard of reliability over the course of that time span. It's a measure of the value we place on maintaining long term relationships with our customers.
- Is the warranty manufacturer backed for the whole five years?
Yes, the warranty remains a manufacturer's scheme throughout its life. A customer claiming in year one will go through the same process that he or she would in year five.
- Is it really unlimited mileage? Are there any restrictions?
The unlimited mileage is truly unlimited, for private and company vehicles. However, in the case of taxis, rental cars and couriers, the warranty is a very generous 100,000 miles or five years. Consumable/service and wear and tear items have a limited warranty. Driving school vehicles are treated as a private sale, and are covered under the unlimited mileage.
- Are perishable items included?
The warranty is a comprehensive cover for manufacturing defects. Excluding wear and tear.
- Something has failed on my vehicle. Is it covered under warranty?
Please contact your local Authorised Hyundai Repairer, who will inspect your vehicle and confirm whether the fault found is covered by warranty.
- Are special editions covered by the Five Year Warranty?
Yes, all Hyundai Motor UK Ltd authorised special editions are covered under the Five Year Warranty.
- Are there any models to which the five year warranty does not apply?
No, all current models supplied by Hyundai Motor UK Ltd. registered on or after August 1, 2002 are included.
- Is the warranty transferable between owners?
Yes, providing the car is under five years old at the time of the sale. The balance of the warranty goes to the new owner, subject to servicing having been carried out at the recommended intervals.
- I have just bought a used Hyundai that has warranty left on it. Do I get the balance of this cover?
Of course -- our Five Year Warranty is fully transferable between owners for the duration of the guarantee. Simply complete the Change of Ownership card located in the back of your Service Record Book and send it back to us FREEPOST to have the warranty details updated. Alternatively, complete the form online.
- I have just purchased an imported Hyundai. How do I register the vehicle in the UK for warranty purposes?
Please take the vehicle's Certificate of Conformity and V5 documents to your local Hyundai Dealer. They will be able to register the vehicle's warranty with Hyundai Motor UK Ltd and let you know when the process has been completed.
- Will customers have to get their cars serviced at Hyundai dealers?
Part of the warranty conditions is that the customer has the car serviced and repaired by the standards set by Hyundai. The authorised Hyundai Dealer network is the best place to carry out such work.
It is not possible for warranty work to be carried out by a non-Hyundai Authorised Repairer. Vehicles must be serviced in accordance with specified service schedules as issued by Hyundai Motor UK Ltd and parts of an equivalent quality must be used. We recommend that Hyundai Authorised Repairers are used, as the Technicians are Hyundai trained, they have the right tools for your car and the correct knowledge. If a fault occurs as a result servicing at a non-Hyundai Authorised Repairer, this may invalidate the warranty of the failed part.
- How much will a maintenance service cost?
Our Dealers are independent businesses and therefore specify their own labour charges. We recommend you speak to your local Dealer, who will be happy to advise you of the likely costs.
- I have missed one of my services. What happens now?
Hyundai allow 600 miles or one month either side of the expected service date. If the service is not carried out within this time then the vehicle's warranty may be affected.
- Can I order parts for my car through Hyundai Motor UK Ltd?
No, all parts orders must go through the Parts Department of a Hyundai Authorised Repairer.
- I haven't received any information about my 1 year Roadside Assistance Programme
Because your one year roadside Assistance cover is activated at the time of vehicle registration, you won't actually receive a membership card. However, if you do wish to confirm your cover please call 0800 246 833. Please note that the one year RAC Assistance covers only the car, not the owner.
- My car has broken down, what should I do?
Contact Roadside Assistance Programme provider on 0800 246 833. If your vehicle is recovered to the nearest Hyundai dealership, you will be entitled to short-term complimentary car hire. For further information please refer to Section 4 of your Aftersales Warranty and Service booklet, located in your In-Car Wallet.
Your general questions answered
- I've lost my owner's manual. Can you send me a new one?
Your local Hyundai Dealer will be pleased to order a replacement for you. There may be a small charge.
- Can I order a workshop manual?
These are orderable from the Parts Department of any UK Hyundai franchise but are designed for use by technicians with professional motoring qualifications.
- I have changed to a personalised number plate. How do I register this with Hyundai?
Please send a copy of your V5 document with the new personalised plate details, accompanied by a covering letter to:
Customer Service Department, RAC Business Solutions, Cussons House, Cheadle Heath, Stockport. SK3 0WX. We will confirm to you in writing once your request has been processed.
- Where can I find further information on Motability?
For Motability enquiries please call Motability Customer Service on 0845 456 4566 or visit the Motability section of our website for further information.
- Where can I find out about job opportunities with Hyundai?
If you are interested in a career with Hyundai, we would be happy to hear from you. Please complete your details in the careers section or send a covering letter to:
HR Department, Hyundai Motor UK Ltd St Johns Court, Easton Street, High Wycombe, BUCKINGHAMSHIRE, HP11 1JX
- Who can I contact regarding Hyundai's website or advertising campaigns?
We are always interested in feedback from our customers. Please forward your comments via the Contact us section of our website. We will respond to any comments or queries within three working days.
