Accident aftercare

Accident or vehicle theft

Hyundai Accident Aftercare will:

  • Recover your vehicle and help get you home
  • Liaise directly with your insurer to process the claim on your behalf - while you recover your composure and peace of mind
  • Exercise your legal right to have your vehicle repaired at a Hyundai approved accident repair centre
  • Ensure only Hyundai genuine parts are used in the repair
  • Arrange repair estimates and approval
  • Fill in your claims form for you
  • Arrange a free courtesy car for the duration of the repair
  • Keep you informed of the progress of your repair
  • Collect and deliver your repaired Hyundai
  • Provide you with a legal support service for personal injury
  • Maintain your Hyundai warranty

In the event of a vehicle theft

Contact the police, then call us on 0330 100 3124 for advice on keeping you mobile. We can also help agree a valuation of your Hyundai with your insurer and discuss replacement vehicle options for you.

The table below outlines the guaranteed benefits you'll receive when Hyundai Accident Aftercare handles your insurance claim


Guaranteed benefits of a Hyundai Accident
Aftercare handled claim
Hyundai Accident Aftercare Most UK insurers

Repairs using only Hyundai genuine parts and panels


Repaired only at a Hyundai approved accident repair centre
Yes No
Safeguard your Hyundai's mechanical and anti-corrosion warranty
Yes No
A repair that maintains your Hyundai's safety standards by fitting genuine Hyundai parts
Yes No
Free nationwide vehicle recovery to a Hyundai approved accident repair centre
Yes No
Free courtesy car for all accidents when repaired by a Hyundai approved accident repair centre
Yes No
Arrange a replacement vehicle if yours is written-off or stolen
Yes No
Guarantee the quality of the crash repair
5 years 3 years
A repair that helps protect your Hyundai's residual value and re-sale appeal by fitting Hyundai genuine parts
Yes No
Keep your Hyundai 100% Hyundai
Yes No

Research of UK motors insurers' policy wordings as at October 2010 found that the vast majority of well know motor insurance companies do NOT guarantee the benefits shown above. With most insurers, if you insist that your Hyundai is repaired at a Hyundai approved accident repair centre instead of your insurers approved repairer, they may reserve the right in your policy agreement to withdraw the provision of a courtesy car.

Act fast with Hyundai Accident Aftercare

Save 0330 100 3124 to your mobile phone today

For a free Hyundai Accident Aftercare key tag visit:

Or, download our Hyundai Accident Aftercare leaflet here

Hyundai Accident AfterCare is a trading name of Retention UK Limited and is regulated by the Ministry of Justice in respect of regulated claims management activities. Retention UK Limited is an appointed representative of Original Insurance Services Ltd, which is regulated by the Financial Services Authority. Retention UK Limited is appointed by Hyundai Motor UK Limited to provide Hyundai Accident AfterCare. This service may be reduced if you are not comprehensively insured or your policy has restrictions in cover.

Calls to 0330 numbers cost the same as geographic UK landline numbers (starting 01 and 02). They are also included as part of inclusive call minutes and discount schemes from all major mobile phone and landline operators or where this has been exceeded, charged at the standard geographic rate. Calls to 0800 numbers are free from a UK landline number. Calls from mobiles may vary.