Neale's Garage
sales - 01527 872071
service - 01527 872071
  • Used Car Sales
  • New Car Sales
  • Servicing
  • Body Shop
  • MOT
  • Motability

Customer Service

 

We always strive to offer impeccable customer service, whether you’re buying a car or having your current car serviced or repaired. In the unlikely event that you have a complaint you can contact us on the number above or use our contact us form. If you feel a complaint has not been fully addressed, Motorcodes offer a free service offering advice or dispute resolution.

 

 

The New Car Code of Practice sets out the standards that Hyundai dealers comply with regarding:

 

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling

 

 

Hyundai approved repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

 

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

 

The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer. As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.

 

The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.

 

For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.